Frequently asked questions
Is Sakura Vault a Swiss store?
Yes! Sakura Vault is a Swiss online store based in the Canton of Ticino, specializing in Trading Card Games and collectible card accessories.
Are all available products ready to ship?
Products physically held in our warehouse are ready for order preparation and shipping. Some items may be available from our suppliers and require additional processing time. Relevant availability information is displayed on the product page.
Can I preorder products?
Yes! Preorder products are clearly identified on our website. We recommend reviewing our Preorder Policy before placing a preorder.
What happens if a product is sold out?
Where available, you can use the restock notification feature to receive an alert when the product becomes available again. You can also contact us for further information.
Do you ship throughout Switzerland?
Yes, we ship within Switzerland using the shipping services available at checkout.
How much does shipping cost?
Shipping costs depend on the weight of your order and the selected shipping method. Applicable charges are displayed at checkout before you confirm your purchase.
Which payment methods do you accept?
Available payment methods are displayed at checkout and may be updated over time.
Are your products authentic?
Yes. Sakura Vault sells genuine products sourced through selected commercial suppliers and retailers.
I'm looking for a product that isn't listed. Can you help?
Absolutely! Our Collectible Finder service allows you to request hard-to-find products. We'll check availability with our suppliers and, whenever possible, provide a no-obligation quote.
How can I contact Sakura Vault?
For questions about orders, products, or shipping, contact support@sakuravault.ch. For general enquiries, email info@sakuravault.ch.