Shipping Policy — Sakura Vault

Last updated: September 2026

This Shipping Policy describes how orders placed through Sakura Vault are processed, shipped and delivered.

1. Shipping Area

Sakura Vault currently ships to addresses within Switzerland and the Principality of Liechtenstein.

International shipping to additional countries may become available in the future.

2. Shipping Methods

Orders are shipped using Swiss Post.

Available shipping methods are displayed during checkout and may vary depending on the weight, dimensions and value of the order.

Depending on the order, available options may include:

• PostPac Economy
• PostPac Priority
• Insured shipping, where available

The applicable shipping cost is always displayed at checkout before the order is confirmed.

3. Shipping Costs

Shipping costs are calculated based on the selected shipping method and the characteristics of the order, including its weight where applicable.

The final shipping charge will be displayed during checkout before payment.

Any free-shipping promotions or thresholds, where offered, will be clearly indicated on the website or during checkout.

4. Insured Shipping

Where available, customers may select an insured shipping option providing coverage of up to CHF 5,000.

We recommend selecting insured shipping for high-value orders, particularly those containing valuable trading cards, sealed TCG products or collectibles.

The availability and level of coverage may depend on the shipping service selected and the applicable carrier conditions.

5. Order Processing

In-stock orders are normally prepared and handed over to the carrier within 1–3 business days after payment has been confirmed.

Saturdays, Sundays and public holidays are not considered business days.

Processing times may occasionally be longer during periods of high demand, major TCG releases, promotions or public holidays.

6. Delivery Times

Delivery times depend on the shipping method selected during checkout.

Any delivery estimates provided by Sakura Vault or the carrier are indicative and begin once the shipment has been handed over to the carrier.

Sakura Vault cannot guarantee a specific delivery date where delays are caused by the carrier or circumstances outside our reasonable control.

7. Tracking

Where tracking is included with the selected shipping method, tracking information will be provided once the shipment has been processed.

Customers can use this information to follow the status of their shipment through the carrier's tracking service.

8. Pre-Order Products

Products marked as Pre-Order are not immediately available for shipment.

If an order contains both in-stock and pre-order products, the order will normally be shipped once all products are available, unless otherwise agreed.

Orders containing multiple pre-order products will normally be shipped when the product with the latest release date becomes available.

For detailed information regarding release dates, allocations, delays, cancellations and mixed orders, please refer to our separate Pre-Order Policy.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error after placing your order, please contact us as soon as possible at support@sakuravault.ch.

If the order has not yet been dispatched, we will make reasonable efforts to correct the address.

Once the shipment has been handed over to the carrier, Sakura Vault cannot guarantee that the shipping address can be changed.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer.

10. Damaged Shipments

We take reasonable care to ensure that products are appropriately packaged and protected during transportation.

If your parcel or its contents arrive visibly damaged, please:

• photograph the external packaging before opening it, where possible;
• photograph the internal packaging and damaged products;
• retain all original packaging; and
• contact us as soon as possible at support@sakuravault.ch.

Please include your order number and relevant photographs when contacting us.

Where appropriate, Sakura Vault will investigate the issue and submit a claim to the carrier.

To allow timely investigation and compliance with Swiss Post's claim deadlines, customers are requested to report any shipping damage as soon as possible, preferably within 48 hours of delivery, and to retain all packaging materials.

Swiss Post generally requires concealed shipping damage to be reported within eight days of delivery. This request does not limit any statutory rights the customer may have.

10A. Transfer of Risk During Shipping

Sakura Vault takes reasonable care to ensure that all products are appropriately packaged and protected before shipment.

For orders requiring delivery, the risk of accidental loss or damage during transportation passes to the customer when the goods have been individually identified for the order and handed over to the carrier for shipment, to the extent permitted by applicable Swiss law.

Sakura Vault remains responsible for damage caused by inadequate packaging, incorrect preparation of the shipment, or other breaches of its contractual obligations.

Customers who select a shipping method without additional insurance acknowledge that compensation from the carrier may be limited by the applicable shipping service conditions.

Selecting a shipping method without additional insurance does not waive any rights or remedies that cannot lawfully be excluded.

In the event of loss or damage, Sakura Vault will reasonably assist customers with the investigation and any applicable carrier claim.

11. Lost or Undelivered Shipments

If tracking information shows an unusual delay or your parcel has not arrived within a reasonable period, please contact us at support@sakuravault.ch.

We will investigate the shipment and, where appropriate, initiate a search or claim with the carrier.

Refunds, replacements or other remedies relating to lost or damaged shipments will be handled according to the circumstances of the case, the selected shipping service and applicable law.

12. Unclaimed or Returned Parcels

If a parcel is returned to Sakura Vault because it was not collected, delivery was refused, or an incorrect or incomplete address was provided, we will contact the customer to determine how to proceed.

Additional shipping costs may apply if the customer requests that the order be shipped again.

13. Local Pickup

Local pickup is available only when explicitly offered as an option during checkout or agreed in advance with Sakura Vault.

Customers should not visit our business address to collect an order unless pickup has been confirmed.

14. Contact

For questions regarding shipping or an existing order, please contact:

Sakura Vault
support@sakuravault.ch
Switzerland