Terms of service
Terms of Service — Sakura Vault
Last updated: October 2026
1. Scope
These Terms of Service ("Terms") apply to all purchases made through the Sakura Vault online store and govern the contractual relationship between Sakura Vault and its customers.
By placing an order, customers acknowledge and accept these Terms and the policies applicable to their purchase, including the Shipping Policy, Return and Refund Policy, Privacy Policy and, where applicable, the Pre-Order Policy.
These policies form an integral part of these Terms.
2. Seller
The online store is operated by:
Bomio-Pacciorini - Sakura Vault
via Cappelletta 12
6533 Lumino
Ticino, Switzerland
Email: info@sakuravault.ch
Customer support: support@sakuravault.ch
Swiss UID: CHE-191.365.341
3. Products
Sakura Vault sells trading card games, sealed TCG products, individual cards, accessories, collectibles and related products.
Product descriptions and images are provided to represent the products as accurately as reasonably possible.
Minor variations in packaging, manufacturer labels, printing or presentation may occur, provided they do not materially affect the product's identity or expressly advertised characteristics.
Where relevant, the product's language, edition, version or other distinguishing characteristics will be indicated on the product page.
Sakura Vault makes reasonable efforts to ensure that product information is accurate and up to date.
4. Prices
All prices are displayed in Swiss francs (CHF) unless otherwise indicated.
The total amount payable, including applicable shipping charges and other disclosed fees, is displayed before the customer confirms the order.
Sakura Vault is currently not registered for Swiss VAT and therefore does not separately charge Swiss VAT on customer invoices.
Should Sakura Vault become subject to Swiss VAT, the applicable tax treatment will be reflected in future transactions.
Sakura Vault reserves the right to correct obvious pricing or technical errors. Where such an error affects an order, the customer will be informed before the order is accepted or fulfilled.
5. Orders and Conclusion of Contract
Products displayed on the website generally constitute an invitation for customers to submit an offer to purchase.
Before submitting an order, customers can review and correct their selected products, quantities, shipping details and payment information.
By completing checkout, the customer submits a binding offer to purchase the selected products under these Terms.
An automatic order confirmation is sent after checkout. This confirms receipt of the order but does not, by itself, constitute acceptance of the offer.
The purchase contract is concluded when Sakura Vault expressly accepts the order, including through a dispatch confirmation or another clear communication of acceptance.
Sakura Vault may decline an order before acceptance for legitimate reasons, including:
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Suspected fraudulent or unauthorized transactions.
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Obvious pricing or technical errors.
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Product unavailability or supplier allocation issues.
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Attempts to circumvent purchase limits.
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Incorrect or incomplete information preventing fulfilment.
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Other objective circumstances preventing lawful or reasonable fulfilment.
If an order is declined after payment has been collected, the amount paid for the unfulfilled order will be refunded.
Once a contract has been concluded, cancellation or termination is governed by the applicable contractual terms and Swiss law.
6. Product Availability and Supplier Stock
Product availability is displayed to the best of Sakura Vault's knowledge.
Some products may be held directly in Sakura Vault's inventory, while others may be available through external suppliers.
Products identified as available from a supplier are not necessarily physically held in Sakura Vault's warehouse at the time of purchase.
Supplier availability and delivery estimates may change between the time an order is placed and the time the product is procured.
Sakura Vault will make reasonable efforts to fulfil confirmed orders.
If a product becomes unavailable, the customer will be informed as soon as reasonably possible and offered an appropriate solution, such as an alternative product, an agreed delay or a refund for the unavailable item.
No substitute product will be supplied without the customer's agreement.
7. Pre-Orders
Products identified as Pre-Order are subject to Sakura Vault's separate Pre-Order Policy.
By purchasing a pre-order product, customers agree to the applicable Pre-Order Policy made available before checkout.
Release dates, allocations, product availability and estimated delivery dates may change due to circumstances involving manufacturers, distributors or other suppliers.
Cancellation and refund conditions for pre-orders are governed by the Pre-Order Policy and applicable law.
8. Payments and Fraud Prevention
Available payment methods are displayed during checkout.
Orders must be paid using an accepted payment method unless another arrangement has been expressly agreed.
To protect customers and Sakura Vault against fraudulent transactions, orders may be subject to automated fraud analysis and reasonable manual verification.
Where an order presents significant fraud indicators, Sakura Vault may temporarily suspend processing or shipment while conducting appropriate checks.
Customers may be contacted to confirm relevant order or delivery information.
Sakura Vault will never request a customer's complete payment card number, card security code or online banking credentials by email.
Where fraud is reasonably suspected, Sakura Vault may decline an order before acceptance or take other measures permitted by applicable law and the payment provider's rules.
9. Shipping, Delivery and Transfer of Risk
Orders are shipped according to Sakura Vault's Shipping Policy.
Available shipping methods, costs and insurance options are displayed during checkout.
Customers are responsible for providing accurate and complete shipping information.
Sakura Vault takes reasonable care to package products appropriately for transportation.
For orders requiring shipment, the transfer of risk relating to accidental loss or damage is governed by the applicable provisions of Swiss law and any valid contractual arrangements set out in the Shipping Policy.
Where permitted by applicable law and validly agreed, the risk of accidental loss or damage during transport passes to the customer upon proper handover of the individually identified goods to the carrier.
This does not exclude Sakura Vault's responsibility for inadequate packaging, incorrect fulfilment or other breaches of its contractual obligations.
Shipping insurance and carrier compensation are subject to the applicable service conditions.
Delivery estimates are indicative unless a binding delivery date has expressly been agreed.
10. Returns and Refunds
Returns, exchanges, cancellations and refunds are governed by Sakura Vault's Return and Refund Policy.
Sakura Vault offers a voluntary 14-calendar-day return period for eligible products, subject to the conditions stated in that policy.
Swiss law does not generally provide an automatic right of withdrawal for ordinary online purchases.
Voluntary return conditions do not exclude applicable rights concerning defective or non-conforming products.
11. Defective, Damaged or Incorrect Products
Customers are requested to inspect delivered products within a reasonable time and notify Sakura Vault promptly of any defects, damage or incorrect items.
Claims should be submitted to support@sakuravault.ch, preferably including the order number, a description of the issue and relevant photographs.
The handling of defects and warranty claims is governed by the applicable contractual terms and Swiss law, including the relevant provisions of the Swiss Code of Obligations.
Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded or restricted.
12. Trading Cards and Collectible Products
Trading cards and collectible products may exhibit normal manufacturing variations, including differences in centering, printing, edges, corners or surface finish.
Unless expressly stated in the product description, Sakura Vault does not guarantee that any card or collectible will receive a particular grade from PSA, BGS, CGC or another grading service.
Normal manufacturing tolerances do not automatically constitute defects. However, material defects or deviations from expressly guaranteed characteristics remain subject to applicable warranty provisions.
Sakura Vault does not guarantee the future market value, appreciation, collectibility or investment performance of any product.
13. Factory-Sealed and Randomized Products
Factory-sealed products are supplied in their original manufacturer packaging, unless otherwise clearly stated.
Sakura Vault does not guarantee specific cards, rarities, pull rates, rarity distributions or monetary values within randomized products, except where expressly guaranteed in the product description.
The absence of a desired card or rarity does not, by itself, constitute a defect.
Products sold as factory-sealed must meet the condition and characteristics advertised at the time of purchase.
Opening a sealed product may affect eligibility for voluntary returns, as described in the Return and Refund Policy.
14. Purchase Limits
Certain products may be subject to purchase limits, particularly limited editions, high-demand releases or products with restricted supplier allocations.
Purchase limits will be communicated on the relevant product pages or during checkout.
Sakura Vault may decline orders before acceptance where there are reasonable grounds to believe that stated limits are being circumvented through multiple accounts, repeated orders or other arrangements.
Any payment collected for an order that is declined will be refunded.
15. Promotions and Discount Codes
Promotions, discounts and special offers are subject to the conditions communicated with the relevant offer.
Unless otherwise stated, promotional codes cannot be exchanged for cash or combined with other offers.
Sakura Vault may reject the fraudulent or unauthorized use of discount codes and promotions, subject to applicable law.
16. Intellectual Property
All trademarks, logos, product names and other intellectual property belonging to third-party manufacturers, publishers and licensors remain the property of their respective owners.
Sakura Vault uses third-party product names and trademarks to identify and describe genuine products offered for sale.
Original Sakura Vault branding, illustrations, graphics, written content and other original materials may not be reproduced or commercially exploited without authorization, except as permitted by applicable law.
17. Limitation of Liability
To the extent permitted by applicable Swiss law, Sakura Vault shall not be liable for indirect or consequential losses that are not legally attributable to a breach of its obligations.
Sakura Vault shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, provided it has taken the measures reasonably required under the circumstances.
Nothing in these Terms excludes or limits liability for unlawful intent, gross negligence or other liability that cannot lawfully be excluded.
These Terms do not exclude applicable rights arising from non-delivery, defective products or other contractual breaches.
18. Changes to These Terms
Sakura Vault may update these Terms to reflect changes in business operations, legal requirements or available services.
Updated Terms will be published on the website.
The Terms applicable to an order are those validly incorporated into the contract at the time of purchase.
Changes will not retroactively alter existing contractual rights or obligations without a valid legal basis or agreement.
19. Governing Law and Jurisdiction
These Terms and the contractual relationship between Sakura Vault and its customers are governed by Swiss law.
Any disputes shall be subject to the jurisdiction rules applicable under Swiss law.
Mandatory consumer protection provisions and mandatory jurisdiction rules remain unaffected.
20. Contact
For general enquiries:
For order-related questions, delivery issues, defects or customer support:
Sakura Vault
via Cappelletta 12
6533 Lumino
Switzerland